This privacy notice is issued according to what is set forth in Article 15 of the Personal Information Protection Federal Act in Possession of Individuals, published on the Federal Official Gazette on July 5th, 2010, and made available to the users who deliver personal data or information to REGULATORY HEALTH SPECIALISTS, S. A. DE C. V
As a responsible entity with regard to the handling of personal information, we observe the principles set forth by the law, regarding lawfulness, consent, information, quality, purpose, loyalty, proportionality and responsibility.
If you want to contact us, you must write a letter in Spanish, addressed to the OFFICE OF DATA PROTECTION AT REGULATORY HEALTH SPECIALISTS, S. A. DE C. V. and send it via electronic mail to the following e-mail address: firstname.lastname@example.org or via regular mail to the following address: Avenida Mariano Escobedo Numero 543, Suite 303, Colonia Rincon del Bosque, Delegacion Miguel Hidalgo, C.P. 11580, Mexico, Federal District.
Personal data we collect from you, per the outlined purposes herein, is collected personally when you provide it to us personally through our promoters; or via our web page and REGULATORY HEALTH SPECIALISTS, S. A. DE C. V. portals, when you use our services on-line, by phone or through our service center, mobile applications, and when we collect information through other sources permitted by Law.
The data we collect directly via Internet and by phone is the following: Name and last name, gender (male or female), image, birth date, country, phone number, e-mail and postal address.
With regard to asset- and financial-based information such as: Federal Tax Number (RFC), legal address, credit card number, expiration date, as well as the security number of such, when using your card to purchase one of our products or services, it will be considered as you granting us express consent for the handling of these information.
In as much as it is permitted by Law, we may use other sources for information collection purposes, such as phonebooks, service and labor directories. We can collect this information from said sources: name and last name, phone number, e-mail and postal address.
Your personal data will be used for the following:
A) Purposes originated and necessary for the existence, maintenance, and compliance of the legal relationship between the title holder and REGULATORY HEALTH SPECIALISTS, S. A. DE C. V. : provide the services requested, for follow-up purposes, update and confirmation with regard to contracted products and services; for billing purposes;
B) Other purposes: For credit, statistic, individuals’ security and marketing purposes with the interests of contributing to the improvement of the communication services and user care, as well as for the purpose of offering the broad range of products traded by REGULATORY HEALTH SPECIALISTS, S. A. DE C. V. and for the purposes of communicating special offers. In case of accepting any of the products or services offered by REGULATORY HEALTH SPECIALISTS, S. A. DE C. V. , your Information will be used for the observance of our business relationship with you and the aforementioned; for the purpose of evaluating the quality of service and performing studies regarding consumption habits and preferences. For the purposes of your and others assurance, when using any of our services, you may be videotaped or photographed, and your phone call may be recorded, if appropriate.
In case you wish to state your OPPOSITION with regard to your personal information being handled per the aforementioned purposes, please send an e-mail to the following address: email@example.com, or in writing, in Spanish, to the following postal address: Avenida Mariano Escobedo Numero 543, Suite 303, Colonia Rincon del Bosque, Delegacion Miguel Hidalgo, C.P. 11580, Mexico, Federal District, clearly stating the purpose or purposes you are opposing to.
You may cancel your subscription for receiving special offers and services by phone, e-mail and postal mail by delivering a letter in Spanish, indicating your request and the necessary information such as: Full name (name and last name), a copy of your official identification card or in electronic media, a digitalized version (scanning), partnership or account number (if any), phone number and postal or electronic address to the above address. For notification purpose related to your case, use the following address: Avenida Mariano Escobedo Numero 543, Suite 303, Colonia Rincon del Bosque, Delegacion Miguel Hidalgo, C.P. 11580, Mexico, Federal District, or the following e-mail: firstname.lastname@example.org.
You or your duly accredited legal representation may limit the use or disclosure of your personal data; furthermore, starting on January 6th, 2012, you may exercise, when appropriate, your access, rectification, cancelation or opposition rights, provided by the Law by means of a request submitted to the address above. It is important to mention that the exercise of any such rights is not a prior requirement and it does not inhibit the exercise of any other right.
The aforementioned Rights, as well as the revocation of your consent for the handling of your personal information, are exercised through the submission of the corresponding request that must be presented in writing and in Spanish with no cost at Mariano Escobedo Numero 543, Suite 303, Colonia Rincon del Bosque, Delegacion Miguel Hidalgo, C.P. 11580, Mexico, Federal District, addressed to OFICINA DE PROTECCION DE DATOS AT REGULATORY HEALTH SPECIALISTS, S. A. DE C. V. , or via e-mail to the following address: email@example.com, or by regular mail, previously paying the corresponding postage fee, to the above address, and addressed to the same office.
Your request must include full name (name and last name), a legible current copy of your official identification card, or case you use electronic media, attaching a digitalized version of such (scanning); in case of legal representation, the official documentation must be attached to your request, which accredit such representation, indicating an electronic and postal address for notification purposes, as well as a contact person telephone number.
In case the information provided in your request is not correct or insufficient for processing, or if the corresponding accreditation documentation is not included, a notification will be issued within the next five business days from the reception of your request, so that you may provide the items or documents necessary for processing of your request. You will have a period of ten business days to give resolution to the notification, counting from the day after it was issued. In case an answer is not received in during this term, it will be taken as if the request was never submitted.
In a maximum period of twenty business days, starting on the access, rectification, cancelation or opposition, as well as data handling revocation request reception date, we will get back to you, via the electronic e-mail you have indicted in the request and addressed to you, or by delivering a letter to your postal address you have indicated for such purposes (the twenty-day term will expire when the letter is delivered to the post office), and it will be effective within the next fifteen business days from answer notification with regard appropriateness.
Your information may be shared with Financial, Banking or Credit Institutions, as well as with suppliers necessary for the contracted rendering of services; furthermore, for informational, promotional, advertising and trading purposes.
Your personal information will not be transmitted to third parties without your authorization, with the exception of subsidiary, affiliate and controlling partnerships of REGULATORY HEALTH SPECIALISTS, S. A. DE C. V., according to Article 37 of the Law, including other exceptions provided in such legal ordinance.
REGULATORY HEALTH SPECIALISTS, S. A. DE C. V. reserves its right to perform modifications or updates to this privacy notice.
Performed modifications will be made publicly available through one or some of the following: visible postings in our establishments, via our internet page, via e-mail to your most current e-mail address, though posters, sound and video recordings or personally through the persons in charge at the time you visit one of our facilities.
We would like to let you know that when you have access to our Internet Portal, we receive information with regard to your “cookies” (term defined under the Definitions section) and “web beacons” (term defined under the Definitions section) to collect information such as: browser type and operating system, web pages you have recently visited, links you have recently followed, your computer IP address, the last site you closed before accessing our internet portal.
For your information, REGULATORY HEALTH SPECIALISTS, S. A. DE C. V. will not collect any sensitive personal information.
REGULATORY HEALTH SPECIALISTS, S. A. DE C. V. may use, for the purposes herein outlined under number 4, photographic cameras, recorders or videorecorders to obtain your image or voice, which will be kept in the databases for a period of 15 calendar days, after which, the photography or video will be formatted or deleted.
The following is understood for the purposes of this Privacy Notice:
I.-Cookies.- These are text files that are downloaded automatically and are stored in the user computer equipment’s hard disk when browsing in an specific Internet page or portal, which allow storage of certain data in the Internet server, such as preferred viewed pages, some codes and passwords.
II.-Web beacons.- These are images embedded in Internet pages or portals, as well as in electronic mails that may store user IP address information, web page interaction time, among others.
III.-Days. – As provided in Article 3, section IIII of the Personal Information Protection Federal Act in Possession of Individuals, the stipulated terms and time in days will be counted as business days.
IV.- ARCO Rights.- These are Access, Rectification, Cancelation and Opposition Rights embodied in the Law, and due to its acronym, they form such word.
V.-Law.- It makes reference to the Personal Information Protection Federal Act in Possession of Individuals, published in the Federal Official Gazette on July 5th, 2010.
Last amendment date: February 5th, 2015